customer first

Customers Always First : Air Sylhet Customer Service Commitment

Air Sylhet Airlines is dedicated to providing a satisfying travel experience at a low cost price. We strive to do everything possible to ensure that your flight is enjoyable in every way.

1. Offer you the lowest fare available for which you are eligible for the date, flight and class of service you request when you call Air Sylhet telephone reservation line, or book travel and/or purchase a ticket from our authorized travel agents.

2. Notify you in a timely manner at the airport and on board an affected aircraft, of known delays, cancellations and diversions. And will offer you a clear and concise statement of our policies for how we will accommodate you if you are delayed due to fog or other reason.

3. Make every reasonable effort to return lost checked bags within 24 hours and will attempt to contact any customer whose unclaimed, checked luggage contains a name and address or phone number.

4. Offer liability limit for baggage on international flights.

5. Properly accommodate passengers with disabilities and special needs, and will disclose our policies and procedures for handling special needs passengers, such as Unaccompanied Minors and passengers with disabilities.

6. Meet your essential needs during long delays, and will make every reasonable effort to provide for food, water, restroom facilities and access to medical treatment for passengers aboard an aircraft that is on the ground for an extended period of time.

7. Handle "Bumped" passengers with fairness and consistency. And will disclose to you, upon request, at the time of ticketing whether the flight on which you are ticketed is overbooked.

8. Disclose Travel Itinerary, Cancellation Policies, Frequent Flyer Rules, and Aircraft Configuration.

Ensure that you receive a response to your written complaints within 30 days of their receipt by our Customer Relations department.